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Donor Support Officer - 9 month contract

Be part of the fight against cancer!

Develop your customer service and sales skills while using the leading CRM system for the non-for-profit sector.

Enjoy a progressive work culture in the no. 1 cancer-fighting charity in NSW

Cancer Council NSW is dedicated to defeating cancer through engaging the community. The Donor & Supporter Services Team is responsible for both interacting with supporters about donations and also processing donations in a prompt and accurate manner. We are seeking a dynamic and enthusiastic person to provide customer service, sales support and donation processing for our marketing programs.

Reporting to the Donor & Supporter Services Supervisor, you will:

• Respond to inbound donor & supporter calls and queries
• Perform outbound retention & acquisition calls
• Promote and deepen supporters’ engagement with the CCNSW mission
• Handle complaints
• Process donations, run reports and action supporter changes

To be successful in this role, you must:

• Be motivated by telephone based service to our donors
• Have a warm and compassionate approach
• Be adaptive - providing both sales and admin support to Direct Marketing
• Be data and systems focused with excellent attention to detail
• Enjoy learning a CRM system and new processes

To view the remaining selection criteria, visit the ‘work for us’ page of our website to obtain a job description, www.cancercouncil.com.au.

We are accepting Applications. Send your CV and a cover letter (addressing the selection criteria & quoting CSD DSS 0212 MC) to: ???@???.??? fax (??) ???? ???? by 5 pm Wednesday, 15th of February, 2012. Make a change for the better, apply NOW!
The Cancer Council is the leading cancer charity in NSW.