Helpdesk Support / Customer Service Analyst

 

Large, Australian Company

Great career progression

Awesome team environment!

Do you have a strong background in customer service? Are you looking for a career in technology and IT? Do you have great communication skills and an outgoing, positive attitude? If yes, read on!

Working in one of Australia's most successful companies, this position presents a great opportunity for a customer support superstar to kickstart their career in IT. Working on resolving systems and application related issues, you should have a passion for IT and customer service.

As a helpdesk analyst, you will be responsible for incoming calls and emails, and will use your strong problem solving skills and analytical mind to resolve issues and escalate them when necessary. With a call ????? ????? of 80% +, this is a switched on team that encourages training and growth.

To secure this role, you should be technologically minded with experience in a helpdesk role including Outlook, Active Directory and Exchange support. Experience in a large environment (700 users +) is essential, and any knowledge of ITIL will be highly regarded.

Exceptional communication skills are mandatory.

Interested in developing your career in IT?

Please forward your CV in Word format to Kristie Comarmond by applying below, or call (??) ???? ???? quoting referenceKC13300 for a confidential chat.