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Service Desk Manager, Sydney CBD, 6 Months+, up to $600/day Excellent Contract Opportunity - immediate start! IT Service Desk Management role for National IT Solutions Company Ensuring efficient staff, structure and processes.... Excellent Contract Opportunity - immediate start!Opportunity for a passionate Service Desk Manager / Customer Service Manager with Leadership, Management and Coordination skills to take charge of this IT Service Desk for a National IT Solutions Company.You will be responsible for:Managing the Level 1 / Level 2 Desktop Support functionsin order to meet and exceedcontractual Customer Service LevelsEnsuring ????? ????? right people, model, structure, tools and processes are in place to deliver an efficient and high quality service to customersProviding a strong culture of customer service and satisfaction within the team and instilling a happy, positive culture within the team and to clients Ensure all staff have all required tools, training and skills to properly support our customersIdentifying and mentoring 'up-an-coming' leaders for career progressionWorking closely with your staff whilst at the same time achieving strong productivity gainsIdentifying trends in incidents and problems and managing continual system and process improvementsPre-requisite skills and experience sought:Strong Customer Service aptitude and skillsStrong people and leadership skills5+ years (technical) Service Desk leadership experience2+ years experience with direct reportsExperienceworking in an ITIL environment welcomedExperience in building a high quality Service Desk orSupport teamPassion for Customer Service Excellence; quick to learn, ability to cope with deadlines in a dynamic/fast paced environment; flexible in your work duties; 'whatever it takes' work ethic.A more comprehensivePosition Description is available to shortlisted Candidates. On offer is a rate of up to $600 per day commensurate with qualifications, experience and capacity to do this role. Please use the APPLY button in the first instance to send your Resume details and Covering ????? ????? (MS Word format please).eJobs is committed to the principles of the Anti-Discrimination, Equal Employment Opportunity, OH&S and Privacy Acts and amendments.
Excellent Contract Opportunity - immediate start! IT Service Desk Management role for National IT Solutions Company Ensuring efficient staff, structure and processes....
Excellent Contract Opportunity - immediate start!
Opportunity for a passionate Service Desk Manager / Customer Service Manager with Leadership, Management and Coordination skills to take charge of this IT Service Desk for a National IT Solutions Company.
You will be responsible for:
Pre-requisite skills and experience sought:
A more comprehensivePosition Description is available to shortlisted Candidates. On offer is a rate of up to $600 per day commensurate with qualifications, experience and capacity to do this role. Please use the APPLY button in the first instance to send your Resume details and Covering ????? ????? (MS Word format please).
eJobs is committed to the principles of the Anti-Discrimination, Equal Employment Opportunity, OH&S and Privacy Acts and amendments.