2nd Level Video Conferencing and Telecommunications Support Analyst

 

6 month contract

$30-35/hour

Government organisation

Required experience:

• Experience providing quality second level video conferencing and telecommunications support.
• Experience participating in projects to implement new video conferencing and/or telecommunications technologies.
• Attention to detail and ability to write process and user guides customer focussed documents, user guides and web based.
• Experience in large enterprise IT operational environments with a focus on best practice operations supported by a framework such as ITIL.

Key Activities:

• Resolve 2nd level generalist operational issues to a high standard and within service level targets.
• Assist with planning, preparation and implementation of technical activities.
• Maintain accurate resolution history and incident information.
• Provide input into operational reporting requirements as required for service performance measurement.
• Participate in the principles of continuous improvement and contribute to the development of technical and process documents.
• Perform duties and preventative maintenance to ensure that services provided maintain high levels of availability, performance, security and efficiency.

Closing date : 13th February 2012


Like to know more?

To submit your application, in strict confidence, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact ????? ????? in our Melbourne office on (??) ???? ????, quoting Ref No. 3C/08363.

Your interest will be treated in the strictest of confidence.