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Service Analyst - Level 2. Telco Product and Services knowledge a must Great career growth opportunities Excellent opportunity working in a leading Telco organization Friendly team & great office environment The client creates a unique position for customers to experience a telecommunications partnership unmatched by others. Working as an analyst within a customer facing team you will deliver advanced levels of customer service to all [division] customers, controlling end to end accountability. Triage of customer incidents with our customer, CSD consultants, specialists and other groups related to order enquiries, billing enquiries & disputes, fault reports for voice, data, and IP products and other enquiries of a general nature that require resolution in a timely and competent manner. Experience/Qualifications 4+ years’ experience within a Customer Facing environment, dealing with Key, Corporate or Wholesale accounts. Provide feedback to management and specialists on process improvements Coach, develop and mentor consultants on all service core functions An understanding of various products and services within the Telecommunications industry, including Voice, Data and Internet, and the relevant legislation and regulations desirable. Experience with Customer Management Systems desirable Very strong communication skills (oral and written). Good negotiation, objection handling and conflict resolution skills. Good problem-solving, troubleshooting and decision-making skills. Ability to manage and resolve customer issues within SLA requirements and provide first point of resolution. Good time management, ability to multi-task and participate in team work Applicants are advised that some shift work may apply with this position. Michelle WallaceLaunch Recruitment???@???.??? />(??) ???? ????
Great career growth opportunities Excellent opportunity working in a leading Telco organization Friendly team & great office environment
The client creates a unique position for customers to experience a telecommunications partnership unmatched by others.
Working as an analyst within a customer facing team you will deliver advanced levels of customer service to all [division] customers, controlling end to end accountability.
Triage of customer incidents with our customer, CSD consultants, specialists and other groups related to order enquiries, billing enquiries & disputes, fault reports for voice, data, and IP products and other enquiries of a general nature that require resolution in a timely and competent manner.
Experience/Qualifications
Applicants are advised that some shift work may apply with this position.