Service Consultant-Level 1. Telco or IT product support experience a must

 

Fantastic culture with a fun & supportive team

Great career growth opportunities

Excellent opportunity with an industry leader

Working within a frontline, customer-facing team you will deliver superior levels of customer service to all [division] customers, controlling end to end accountability. Customer contacts received within this team can relate to order enquiries, billing enquiries & disputes, fault reports for voice, data, and IP products and other enquiries of a general nature that require resolution in a timely and competent manner.

Experience/Qualifications

• 2-3 years’ experience within a Customer Facing environment,
• Experience with Customer Management Systems desirable
• An understanding of various products and services within the IT&T industry
• Very strong communication skills (oral and written).
• Good negotiation, objection handling and conflict resolution skills.
• Good problem-solving, troubleshooting and decision-making skills.
• Ability to manage and resolve customer issues within SLA requirements and provide first point of resolution.
• Good time management, ability to multi-task and participate in team work
• Intermediate MS Office skills (esp. Excel, Word, & Outlook).
• Experience with any of the following advantageous: Clarify, BIOS, Arbor, SMS, LSD. Lolo.

Applicants are advised that some shift work applies to this position.

Michelle Wallace
Launch Recruitment
???@???.??? />(??) ???? ????