Incident Manager

 

Convenient Chatswood location nearby public transport

Join a global leader and be part of their Australian expansion plan

Dynamic, fast-paced environment with plenty of potential for growth

Our client is a leading global systems integrator working on expanding its operation on Australian shores. As a part of this program, there is a vacancy for an incident managers in their Sydney base. Candidates are required with utmost urgency to embark on a major upcoming project in the telecommunications industry.

Responsibilities include:

• Reacting with urgency to escalated incidents
• Driving technical bridges towards service restoration and recovery efforts
• Documenting incident events and resolutions and following up action items
• Communicating incident status and escalating to Executive Management
• Directing the response team to quickly restore services
• Partaking in ad-hoc tasks for improving the Incident Management function

The right candidate will be/have:

• 6+ years of IT industry experience
• 3+ years of Incident Management experience preferably in the telecommunications domain
• Strong communications skills
• Knowledge of Service Management processes
• Ability to lead and troubleshoot
• Relevant tertiary qualifications desirable

This is a 6-month contract position with the potential of becoming permanent.

If you fulfil the above criteria and are willing to work in a 24/7 shift-based environment please apply. Alternatively, for a confidential discussion please contact ????? ????? (??) ???? ????.

Nancy K
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