Contact & CRM Project Manager

 

Rapidly expanding PMO

Permanent Role

Regional focus

CRM AND CONTACT CENTRE IT PROJECT MANAGER
DRIVE CUSTOMER BEHAVIOUR
INCREASE REVENUES THROUGH TECHNOLOGY

This Award winning bank is now being recognised as a leader in innovative customer focused solutions. As a result it has developed an extensive reach and foothold in the AsiaPac region and it is now consolidating its position as a Premier Investment Institution.

At the heart of this story is technology. A motivated Project Manager is required to drive the design, implementation and support of banking CRM and associated Contact Centre systems. Managing a team of both vendor led and in house resource will be a key aspect of the role as Projects are proposed, signed off and delivered within a fast paced PMO environment.

We are looking for somebody with a good Project Management track record within Consumer or Retail Banking across the CRM and Contact Centre space. Previous business facing experience is highly desired alongside resource management and overall financial responsibility of projects. A PMP certification will see your application stand out from the crowd and outstanding communication skills and a demonstrable track record of stakeholder management (both locally and offshore) are required. It is imperative to also have previously delivered projects or system integrations across the retail banking/wealth management or core banking space.

On offer is an exciting newly created position with good growth prospects, firm career development and regional project exposure.

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